Dolphin’s staff trains our clients directly and on site with respect to the functions and features of the system. Since the Company has been working directly with managers of MICs, Canadian Private Funds and Mortgage Syndicators we are able to offer suggestions and consulting services for suggested best practices. Dolphin’s staff prides itself on our services and how we work closely with our clients.
Dolphin’s team’s ability to communicate directly with our clients as well as be very responsive answering questions sets us apart from other software companies. Our business is more than just implementing software.
Dolphin also ensures that the software is meeting changing rules in the industry. For instance, with recent changes in the Security Commission reports, Dolphin was proactive in ensuring forms were correctly changed in order for clients to be in good reporting status for all the provincial Securities Commissions.
"Our clients are our best advertising; client satisfaction is our number one priority."
Shannon Dolphin, CEO, Dolphin Enterprises Ltd.
Dolphin continually customizes many reports for our clients to suit their business. By developing these customized reports, our clients are able to generate analytical reports of their business thus allowing for proactive business decision making. Many of Dolphin’s clients have produced over 100 customized reports with the development team.
Dolphin also personally trains our clients on how the system works to fit the nature of your business. It also includes time spent explaining how to set the system including time spent on discussions of reports and all applications of the system.
Training can also include methods on how to setup and manage your accounting system and best practices for managing a private lending and investment business.